HNB enhances Customer Centres | Sunday Observer

HNB enhances Customer Centres

HNB’s Deputy General Manager, Retail Banking, Sanjay Wijemanne presents the offer letter for a personal loan to Abirami Ledshumanan at the Wellawatte Customer Centre. S Narenthiran, Senior Manager, Wellawatte Customer  Centre is also in the picture.
HNB’s Deputy General Manager, Retail Banking, Sanjay Wijemanne presents the offer letter for a personal loan to Abirami Ledshumanan at the Wellawatte Customer Centre. S Narenthiran, Senior Manager, Wellawatte Customer Centre is also in the picture.

HNB PLC, added Personal Financial Services to its existing seven-day Banking Customer Centres.

Customers across 12 townships in Sri Lanka can now avail themselves of loans even during weekends, in addition to the usual banking services from these fully-fledged centres.

Such centres will manage all ‘over-the counter’ banking needs and also provide advisory services to customers on HNB’s financial products including personal and housing loans, leasing and credit cards – at an easier, relaxed, weekend pace.

HNB envisages that the Saturday and Sunday offering will be a boon to customers, most of whom have very tight work schedules during the week. Such customers who have no time to visit the Bank could now pop-by to the closest seven-day Centre during a weekend to discuss all their banking needs from loans to leasing, according to a bank press release.

HNB’s Deputy General Manager, Retail Banking, Sanjay Wijemanne said, “HNB has taken a pragmatic decision to transform the seven-day banking centres to include value added services, such as Personal Financial Services. Now, customers can meet a dedicated Staffer during the weekend for advice and assistance, collect applications, hand-over documents etc, without being rushed”.

The Centres in Wellawatte, Rajagiriya, Maharagama, Negombo, Anuradhapura, Kiribathgoda, Kurunegala, Kandy, Galle, Ratnapura, Trincomalee and Jaffna will see a further 40 such customer centres, now open only on Saturdays, convert into fully-fledged weekend units. 

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