As a means of strengthening its services and broadening the organization’s reach across the island, Sri Lanka Telecom opened a new ‘Contact Centre’ in Bandarawela recently.The official opening ceremony held at Reginal Telecom Office-Bandarawela, 21th January 2018. Harin Fernando, Minister of Telecommunications and Digital Infrastructure of Sri Lanka was the chief guest together with Mr. P.G.Kumarasinghe ,the Group Chairman of SLT as well as Senior SLT officers were also present at the event.
Group Chairman of Sri Lanka Telecom, Mr. P. G. Kumarasingha said, “This is truly a great moment for all of us at SLT as we are integrating our newest regional contact centre in to the chain of contact centres to improve customer experience.
As the National Telecommunications Service Provider, we wish to contribute towards the nation’s development by developing the ICT landscape through our modern service offerings and state-of-the-art technology. We believe our expansion into the Bandarawela area will be benefited the residents and locals of the area vastly as it has created a significant number of job opportunities in the area. And i strongly believe we have a strong team of qualified and dynamic individuals who will undoubtedly prove to be of great value to the company’s performance.”
Chief Customer Officer of SLT, Mr. Roshan Kaluarachchi stated, “With this expansion, the customers’ queries on the 1212 hotline will be answered much faster.
Having this contact center far from Colombo’s main contact center will strengthen the geographical redundancy of customer service. SLT is fully committed to take every effort in improving the customer experience of SLT products and services”. Thus strengthening the SLT 1212 hotline, whilst also raising the standard and improving the level of customer service, by reducing holding time and providing callers with over-the-phone technical support. The new contact center will also play a role in the improvement of geographical redundancy in the 1212 customer support service.