Prashantha Robertson, who was a speaker at the Customer Experience Management in Telecoms Summit at Novotel West, London returned to the island recently.
The global summit saw a gathering of over 400 from leading global players in the telco industry.
Robertson, the only speaker from this region and among the over 30 internationally renowned telecoms experts, shared his experiences on the customer experience.
He said the summit gave him the opportunity to network with peers from global giants of the industry and also share and discuss on experiences in overcoming difficult situations.
He outlined how alignment can be achieved between and among different business functions and stakeholders. One topic that was taken up with interest was when he touched on operationalising a company’s customer experience vision and tying it to business expectations and outcomes.
Robertson is the Deputy Chief Customer Officer of Sri Lanka Telecom and has worked in several blue chip companies in Sri Lanka during a career spanning over 25 years. He is a qualified chartered marketeer.