Hatton National Bank PLC (HNB) won the Sri Lanka Technology Excellence Award for Robotics Banking at the Asian Technology Excellence Awards 2023 for integration of Robotic Process Automation (RPA) with the Custody Banking and Trustee Service as part of its digitalisation and process automation journey which commenced in 2019.
Spearheaded by the Process Excellence (Services) team using a multi-pronged RPA implementation strategy and propelled by HNB’s continuous improvement culture, key focus areas include the back office and centralised processing units to improve customer experience. The RPA automates manual tasks, reduces the risk of human errors and has resulted in a significant reduction of processing time by almost 90% for trade confirmations and approximately 96% for equity and margin settlements.
