HNB General Insurance launched its dedicated hotline ‘1303’ recently.
The hotline is set to be a game changer for the company and for customers alike by elevating convenience and accessibility to new heights.
HNB General Insurance has long been committed to delivering exceptional service and care to its customers across Sri Lanka. And the significance of hotline ‘1303’ lies in its promise of instant assistance and personalised support.
Customers can now access expert help with a simple phone call, eliminating the need for lengthy wait times and cumbersome processes. Whether it’s filing a claim, updating a policy, or seeking information, the hotline ensures that customers receive prompt and reliable service at their fingertips.
CEO of HNB General Insurance, Sithumina Jayasundara said, “We’re thrilled to introduce hotline ‘1303’ as part of our ongoing efforts to prioritise customer convenience and accessibility. At HNB General Insurance, we’re dedicated to making the insurance experience as seamless as possible for our valued customers.”
Chief Transformation Officer of HNB General Insurance, Dilshan Perera said, “Beyond the obvious benefits, hotline ‘1303’ also holds significance as a strategic move to elevate the overall service standards and operational efficiency, paving the way for HNB General Insurance to gain a great competitive edge in the market. Direct feedback from customers will also provide valuable insights for the company to continuously improve and innovate its offerings.”
