The Commercial Bank of Ceylon has been voted Sri Lanka’s ‘Most Loved’ Bank brand and the second ‘Most Loved’ brand in the country overall in the ‘Service’ sector in 2024 by the leading business magazine LMD.
These titles are based on the findings of an online survey by LMD’s research partner PepperCube Consultants.
Readers of LMD from the Western, Southern, Central, North-Western and Northern Provinces participated in the survey and the Most Loved Brands have been ranked under 34 categories.
Commercial Bank DGM, Retail Banking and Marketing, Hasrath Munasinghe said: “An accolade of this nature, which is based on popular sentiment, must be accepted with humility and gratitude. Everything we do is intended to exceed customer expectations and fulfill our obligations to all stakeholder groups.
This ranking is a great source of encouragement and an affirmation for every Commercial Bank employee that we are doing things right.”
He said he Bank said it places utmost importance on customer service excellence, continually monitoring customer sentiments through rigorous scientific research. Each business unit is actively engaged in implementing actions to address customer feedback promptly.
With a firm commitment to customer convenience, the Bank prioritises customer needs when designing products and services.
The Bank’s brand development strategy emphasises inclusive brand communications, fostering customer interactions through national-level event sponsorships and dynamic digital marketing campaigns.
The Bank’s digital and social media channels prioritise active engagement with audiences, going beyond mere product promotion to establish meaningful connections. This customer-centric approach has propelled the Bank’s brand to become one of the most loved in the country.
