HNB General Insurance (HNBGI) was a runner-up in the General Insurance category at the National Business Excellence Awards (NBEA) 2024. Organised by the National Chamber of Commerce of Sri Lanka, the NBEA awards organisations that demonstrate exceptional achievements in corporate governance, performance management, market reach, corporate social responsibility, and financial results.
CEO of HNB General Insurance, Sithumina Jayasundara said, “Our recognition at the NBEA underscores our dedication to innovation and customer-centricity.
“We remain committed to leveraging technology and fostering a culture of continuous improvement to deliver superior insurance solutions. Our recent investments across the board exemplify our focus on revolutionising claims management and maintaining our position at the forefront of the industry,” he said.
Celebrating its 19th year, the NBEA recognition highlights HNBGI’s commitment to excellence and its significant contributions to Sri Lanka’s socio-economic landscape. This accolade reaffirms HNBGI’s position as a leader in the insurance industry, driven by innovation, customer-centricity, and operational excellence.
In recent years, HNBGI has made significant strides in enhancing service delivery and operational efficiency through innovation. The company has invested in cutting-edge digital technologies, including digital policy issuance, advanced payment platforms, and mobile-driven claim assessments.These initiatives ensure streamlined processes and superior customer experiences, setting HNBGI apart in the competitive insurance market.
A standout initiative, Project Phoenix, in collaboration with Azentio Software, exemplifies HNBGI’s commitment to digital transformation. This transformative project aims to implement a state-of-the-art Core Insurance System, enhancing accuracy and operational effectiveness. The introduction of New Claimee Health revolutionises medical insurance claims management, offering customers a seamless and efficient claims processing experience.
HNBGI places a strong emphasis on customer satisfaction, conducting rigorous feedback surveys across key touchpoints such as the Help Desk Call Centre and claims processing services. These efforts ensure prompt and effective resolution of customer queries and reinforce HNBGI’s reputation for reliability and customer-centricity.
