The Bank of Ceylon continues to lead the financial industry with its commitment to innovation and customer-centric solutions. The Cardless Withdrawal introduced on July 25 last year is now popular among customers, exceeding the transaction volume of Rs. 41 billion for last few months.
This new service offers BOC account holders a seamless and secure way to conduct cash withdrawals without a debit card at Automated Teller Machines (ATMs) and Cash Recycling Machines (CRMs). This facility brings ease and absolute convenience to the customers in making cash withdrawals and conducting payments to third parties, in particular such a facility could become paramount in emergencies and other situation where the customer is not in possession of their debit card physically.
The BOC Cardless withdrawal facility can be easily activated by visiting the nearest BOC Branch or by sending a simple ‘Hi’ message to BOC MetaBanking WhatsApp Number 0112 204 444 at anytime, anywhere. By using One Time Password (OTP) send to registered email address, the customer can easily activate cardless withdrawal facility to his Savings Account via BOC Meta Banking.
If a customer has forgotten his card or wallet, he/she is able to withdraw cash simply by using this service. While bringing the convenience to customer, the Bank has not compromised the security of customers deposits. All transactions will be authorised by an OTP sent to customers’ registered mobile. Moving one step ahead, Bank has introduced the facility of sending money to anyone, including individuals who do not hold an account with any bank. Customer is able to generate a Transaction key to third party mobile number to withdraw cash from any BOC ATMs /CRMs.
This new feature facilitates customers to handle their urgent cash transfer requirement to any other person. Beneficiary can withdraw the funds from any ATM/CRM by using the received Transaction Key.
This facility can also easily be cancelled at any time via BOC Meta Banking or 24 x 7 Contact Center (1975) or by visiting the nearest Bank of Ceylon branch.
As a responsible banker, committed to bring greater convenience to its customers, BOC has been focusing on enhancing its digital banking experience in keeping up with latest global developments.
The Bank relaunched BOC SmartPay App with exciting new features, brand new user interface and cutting-edge security upgrades. With the revamp the app is no longer restricted to BOC Customers.
Anyone can now download the app and add any bank account, perform fund transfers (Send/ Receive) bill payments, credit card settlements, school fees, and government payments.
Smart Pay users can conveniently scan and pay at over 300,000 Lanka QR certified merchant outlets across the island using their mobile device, without caring cash on hand and has become the ideal choice for today’s busy customers who demand convenience, simplicity, high security and speed as key factors in their payment experience.
Over the years, BOC has been playing an instrumental role in revolutionising the country’s digital banking landscape with an aim to provide enhanced customer convenience while improving financial inclusion via the Bank’digital payment technological innovations.
In particular BOC pioneered in bringing a range of cutting-edge digital solutions to the customer.
