Hatton National Bank (HNB) has introduced a trilingual version of its mobile banking application. This development comes as a strategic move to enhance accessibility and provide users with a more personalised banking experience in their native languages.
With over one million active users, HNB’s mobile app continues to lead the market as the top-rated banking app in the country. The newly launched trilingual feature permits customers to select from Sinhala, Tamil, and English, empowering them to bank in the language they are most comfortable with. Over 80% of customers opt for their native language, reflecting the growing demand for personalised and regionally relevant banking services.
HNB Chief Operating Officer Sanjay Wijemanne said, “We are proud to continue innovating for our customers by understanding their needs and delivering meaningful solutions. “This milestone reflects our dedication to ensuring that every customer, regardless of location or language preference, can enjoy a seamless digital banking experience that meets their expectations,” he said.
HNB’s digital transformation journey has been bolstered by its innovative approach to enhancing customer convenience. The Bank’s “non-Face-to-Face” (NF2F) feature bridges the gap between physical and digital banking services, permitting users to seamlessly switch between online and in-branch transactions.
The introduction of the trilingual app will support HNB’s continued effort to increase active user engagement. With the new language options, HNB expects more customers to complete their transactions seamlessly, using their native languages for a more intuitive experience, he said.
