As agreed with the Sri Lanka Banks’ Association (Guarantee) Ltd. (SLBA), to provide relief measures to affected SMEs by licensed commercial banks and licensed specialised banks, Circular No. 04 of 2024 dated December 19, 2024, and its addendum, Circular No. 01 of 2025 dated January 1, 2025 were issued by the Central Bank of Sri Lanka to ensure the effective implementation of the relief measures specified in the cited Circulars in a consistent manner across all licensed banks.
Given the limited time remaining to access these relief measures, borrowers are encouraged to contact their banks before the deadline of March 31, 2025.
In case of any rejections or disputes, borrowers are requested to contact the respective banks and to appeal to the Director, Financial Consumer Relations Department of CBSL (FCRD), if required through the following lines: Hotline 1935. Other contact telephone numbers 0112477000. Fax 0112477744. E-mail [email protected]. Postal address: Director, Financial Consumer Relations Department, Central Bank of Sri Lanka, 30, Janadhipathi Mawatha, Colombo 1. Website: cbsl.gov.lk/fcrd
